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Frequently asked questions

Top Questions:

It says I have an outstanding balance. What now?

If your Evo account is alerting you about any outstanding balances, please update your payment information on your account. Once done, shoot our team and email to to let them know the outstanding payment can be processed. Our team will get you back on the road within 1-2 business days!

How do I update my Driver’s Licence?

If you need to update your Driver’s Licence information, log into your account on the Evo Car Share App and update everything there, including uploading a new photo of your licence and the new expiry date. Once done, email our team at to they can make sure you’re good to hit the road.

    • Evo is one-way car sharing at its best. Just pick up a car near you, keep it for as long as you want and end your trip by parking in any approved spot within the Home Zone. You only pay for the time you use. Loaded with bike and ski racks, Evo's fleet of Toyota Prius Hybrids provides enough space for you and all your gear. It's an easy and affordable way to get you from here to there, with room for your friends.

    • Evo cars are located all around the city within the Home Zone, and you can find available cars by checking or using the Evo App. Cars can be booked 30 minutes in advance, or you can simply walk up to an available Evo and start your trip. You can start your trip through the Evo App or by tapping your Evo card on the windshield reader. You can drive anywhere, and keep Evo for as long as you want, as long as you end your trip in the Home Zone. You only pay for what you use, and are charged a low per minute, per hour or per day rate. If you want to make a stop during your trip but want to keep Evo, whether inside or outside of the Home Zone, you can make a stopover by taking the key fob from the glove box holder and locking the doors. In a stopover, trip time keeps accumulating, but you know Evo will be there when you get back. To end your trip, just park in any approved parking location within the Home Zone.

      Learn more about Evo by checking out our how it works videos.

    • Evo uses a 100% Toyota Prius Hybrid fleet. With seating for five, plenty of cargo space, and bike and ski racks, it's made for BC. All Evo vehicles are also outfitted with Mud and Snow tires which meet BC’s winter tire requirements. Learn more about our cars here.

    • It is important to let us know right away if your card has been lost or stolen so we can deactivate your lost card, and set you up with a new one. A replacement card costs $15, and can be picked up at our office or by calling us at 1-844-EVO-2-EVO to have one mailed to you.

    • No problem, it's an easy fix. Just visit the login page at, click the “forgot password” link and follow the instructions.

    • Not at this time!

      The best way to find and book cars is through our Evo Car Share App.

    • All of our info is on the 'Contact us' page. Or if you're in an Evo car, we've got 24/7 support via the 'Evo Help' button.

    • Evo Charges a one-time Registration fee of $35 only when your Membership is approved. Then you only pay for what you use, and all charges are automatically charged to your credit card at the end of each day. Check out our per-minute, hourly and daily rates here.

      For BCAA Members the one-time registration fee is waived! Just enter your BCAA number on the registration page.

      Evo also charges an annual Car Share Operator fee of $2.

    • Pretty much everything – every trip includes gas, insurance, parking, unlimited kms, maintenance, 24/7 support, and BCAA roadside assistance.

    • If you find an item left behind by another Member, please leave the item in the glove box or the trunk depending on the size of the item, and let us know by using the in-car Evo Help button or by calling 1-844-EVO-2EVO. Please also give us a ring to report a lost item, we will keep an eye out for it and let you know once it has been found.

      We keep all lost and found items at our office for 30 days. You can give us a ring or swing by to identify and pick up your lost item. And while we will do our best to keep your belongings safe, we are not responsible for any items that are lost or stolen in our cars.

    • To join Evo you must be at least 18 years old, have a credit card, a valid drivers licence, 2 years of driving experience and meet our minimum driving requirements verified by a driving record check.

    • Signing up is quick and easy. Just register online, then call ICBC or your licensing authority and have them send us your driving record for the past 2 years. Once approved you'll get your Evo card in the mail within 5-7 days. But you don't need to wait for your card, since you can download the App as soon as you're approved and hit the road right away.

      • be at least 18 years of age;
      • hold a valid Driver’s Licence;
      • have a Minimum N licence (class 7) with 2 years driving experience (including Learners);
      • have received no more than two Traffic Violations;
      • not have received six or more driver penalty points (or equivalent demerit points) in the past two years; and
      • have not been charged with, or convicted of, any Major Traffic Violation.
      • have no prohibitions from driving a motor vehicle under the Motor Vehicle Act (BC) in the past 2 years.

      If you are unsure if you have any traffic violations or points against your licence, check them through ICBC here.


    • Once you have registered online, request your driving record from ICBC online or by phone at 1-800-950-1498 or 604-661-2800 from 8:00 a.m. - 5:00 p.m. (Monday- Friday) and request they send a copy of your driving record to Evo only accepts driving records directly from ICBC and not from individuals (exceptions can be made for those with driving records outside of BC).

    • Yes, but you must still meet our minimum driving requirements and send us a copy of your 2 year driving record issued by the licensing authority in the province/country you received your licence. Plus you will need to check how long your license is valid in BC (it may only be valid for 90 days) to ensure you will be covered by insurance. You can check how long your licence is valid in BC here.

    • We will need a photo of the front and back of your licence as well as a copy of your 2 year driving record. Please contact the driving authority from your licensing province or country and ask them to email or fax a copy of your 2 year driving record translated in English to Evo accepts certified translations (sorry, Google Translate doesn’t count). If you don’t know who your driving authority is, check this handy tips sheet or you can contact the agency that issued your licence, or call Evo for help. It is important to ensure the documents provided verify your history as a driver, and not just provide a confirmation that you have a valid licence.

    • All driving records are processed within 1-2 business days after we receive them. You will receive an email to confirm your application status. Once approved, Members can access Evo right away by downloading the Evo App. A Member kit containing your Evo Membership card will also arrive in the mail within 3-5 days.

    • We'll let you know the status of your application via email as soon as we've reviewed your driving record. And not to worry, you won't be charged anything until you have been approved.

    • There is no specific timeline, but the sooner you get us your driving record, the sooner you can hit the road.

    • It's an insurance requirement.

    • You bet. As long as you have 2 years of driving experience (combined with your Learner's years) and can meet the other minimum driving requirements. We recommend you call ICBC and request that they add your Learner’s experience to the cover letter that accompanies your driving record.

    • During registration, we will ask you to upload a picture of yourself. If you're on your phone, simply click on the camera icon on the Evo app and take a photo of yourself. The image has to be of yourself as we match it to your driver's licence and other personal information. If the image doesn't match, you will not get approved.

      If you're on your computer, please take a photo of yourself using your phone, a camera or your webcam and upload it to your computer to then upload it to the Evo website.

    • If you're on your phone, simply put your driver's licence on plain background and take photo of the front, and one of the back to submit. If you're on your computer, please take a photo of your licence's front and back and upload it to your computer to then submit it to Evo's website.

    • The photo verification is used to ensure everyone who signs up is the person they say they are, and their selfie matches their driver's licence. We go through a diligent process to approve or decline our Evo Members to ensure there is no identity theft, scam accounts or duplicate accounts.

    • There are actually two kinds of promo codes!

      For new Members, a promo code allows you to join Evo with waived registration fees, and can even include free minutes of driving. Join promo codes must be entered at the time of registration. Promo codes do expire, so double check your code’s expiry date before your register.

      Existing Members can also use promo codes. These codes give existing Members free minutes of driving and can be entered their Evo accounts, under the My minutes section. Promo codes, as well as the free minutes associated with promo codes will expire, so it’s important to double check any expiry dates before entering your free driving minutes.

    • It depends on the promotion, each promo code has its own expiry date (usually 30 days). You can login to your account page to see all the details of your promo minutes, including expiry. Or just contact us with any questions you may have about your promo minutes.

    • Simply login to your Evo Account. You will be able to see current and past promotions you have used, how many minutes you have available and when they expire. If you have any questions, just contact us – we’d be happy to help.

    • BCAA Members get free Evo registration, plus BCAA Members save 10% on all driving rates. That means every time you take a trip, you pay 10% less! The 10% savings does not apply to registration, Car Share operator or service fees, however. You can enter your BCAA Membership number at the time of registration, in your Evo Account online, or call us to help you update your information.

      Not a BCAA Member? Join today to save 10% on every trip you take. Don’t forget to enter your BCAA Membership number when registering for Evo.

    • The easiest way to locate a car is to look in the Evo App. You will see black icons for each Evo car which can be expanded to provide details such as licence plate, distance to location of vehicle and fuel level. You will also see Parking icons which can be expanded to provide details on parking location, number of reserved spots and directions. If you can’t see information such as parking or car icons, or the Home Zone boundaries, double check to ensure your filters are on.

      You are able to walk up to an available Evo or reserve one up to 30 minutes in advance for free!

    • Check the Evo App to find available cars near you. You can also walk up to a vehicle and check the windshield reader. A green light means the car is available. If no lights are on, the car is in sleep mode. Use the App or tap your card on the windshield reader to wake Evo up and check the car's availability. An orange light indicates the vehicle is reserved, and a solid red light indicates the vehicle is out of service.

      Windshield reader

    • No need to reserve, you can simply walk up to any available car on the street. However, you have the option to reserve up to 30 minutes in advance using the Evo App. Plus there's no charge to cancel if your plans change.

    • You can reserve a car through the Evo App. Bookings are good for up to 30 minutes in advance and you can cancel free of charge if your plans change. If you see an orange light on the windshield reader, it means Evo is reserved. Want to learn more about reserving an Evo? Watch our video.

    • The best way to find and book cars is through our Evo Car Share App. There, you’ll get real-time cars and locations near you. If you do not have a phone and therefore can't book a car with our App - the easiest way would be to give us a call at 1-844-386-2386 and our team can find and book a car for you. You can then use your Member Card to unlock the car, and end your trip when you're done.

    • The Home Zone is the service area where you can start and end your trip. The Home Zone boundaries for Vancouver and Victoria illustrated below appear on the online map, and on the Evo App. Your Evo car will also let you know when you have left the Home Zone, so you know exactly where you can and cannot end your trip. Evo in Victoria launches August 1, 2021 and will be ready to use at this time.

      Evo’s Home Zone in Vancouver also includes parking at Park’N Fly at Vancouver International Airport, Grouse Mountain, Capilano University, BCIT & SFU campuses and Metrotown. Evo’s Home Zone in Victoria also includes parking at University of Victoria and Camosun College Lansdowne Campus.

      Home Zone

      Home Zone Victoria

    • Sure, you can take your Evo anywhere in Canada. However, you can only start or end your trip inside the Home Zone. Just remember stopovers outside of the Home Zone count as part of your trip and you will be billed for the time you use.

    • You can unlock the Evo that you've reserved or any available car on the street using your Evo App or by tapping your Evo card on the windshield reader. Check out our how it works videos to learn more.

    • To start your trip, simply use your Evo App or tap your card on the windshield reader. The light on the windshield reader will change from green to orange, indicating you have successfully started your trip. If a red light appears, an error has occurred, so please try again. Sometimes a communication problem or long delay can make a booking fail. If you ever need help feel free to call us at 1-844-EVO-2-EVO. Check out our how it works videos to learn more.

    • You don't need a key to start your trip. Just put your foot on the brake and push the 'power' button. Because it's a hybrid you probably won't hear the engine start, so just put the car in gear and you're off. You won't need the key which is located in the glove box unless you are making a stopover.

    • To start the car you must have your foot on the brake before you press the 'power' button. Since Evo is a hybrid, you may not hear the engine start, but you will still be able to put the car into gear and hit the road. If that's not the issue, make sure to check that the key fob and gas card are in the glove box holder. Check out our how it works videos to learn more.

    • If you would like to keep the car reserved while not driving (e.g. you’re on a shopping trip and want to make sure the car is there when you get back) you can make a stopover. You can do this by not ending your trip and instead using the key fob located in the glove box to lock and unlock the car. This ensures your Evo stays reserved and no one else can take it. Remember that the key fob must be returned to the glove box holder before you can end your trip. Also, please keep in mind that your trip time keeps accumulating while you’re in stopover mode.

    • You can end your trip when you've parked in an Evo approved parking spot within the Home Zone. Make sure you're up to date on where you can park. Remember to take all of your belongings with you and ensure the car is in good condition before ending your trip. When you get out, do a quick damage inspection. If you notice any damage, report it using the in car Evo Help button before you end your trip. When you're ready to end the rental, use your Evo App or tap your card on the windshield reader. You'll know you have successfully ended your trip when the doors automatically lock and a green light appears on the windshield reader. It's important to double check you have ended your trip successfully so that trip time doesn’t continue to accumulate on your account, and to avoid unsecure car fees. Check out our how it works videos to learn more.

    • Evo will let you know when there's an issue ending your trip with an error message on your Evo App and a red light on the windshield reader. An in car voice prompt may also guide you with the error. There are a variety of reasons why you might not be able to end your trip. Here are some of the most common:

      • The key fob and gas card were not returned to the glove box holder
      • A door, including the trunk, may still be open
      • You may have forgotten to shut off the car by pressing the 'power' button again
      • You are trying to end your trip outside the Home Zone

      Still having issues ending your trip? Contact us for help using the in car Evo Help button.

    • We are most definitely family friendly, but please make sure you bring your own booster/car seat to ensure your little ones are safe.

    • This usually means the car is in sleep mode. Simply use your Evo App to select the vehicle or tap your card on the reader to wake it up.

    • Please report any damage before you start your trip using the damage reporting feature on our Evo App. This is an important step, because you could be held responsible for any unreported damage if left until after your trip.

      If you’ve damaged the car during your trip, please let us know right away by using the in-car Evo Help button or calling us at 1-844-EVO-2EVO.

      For any cleanliness issues, if the car is unusable due to that, please call it in right away as well. Any other cleanliness issues, you’ll be able to rate the state of the car at the end of your trip!

    • No, only the Evo Member that reserved the car can drive.

    • All your kilometres are included! You can go as far as you want as long as you drop your Evo off in the home zone.

    • Evo works best with the current versions of Chrome and Firefox on your desktop, iOS 10 and above, Android 5 (Lollipop) and above on mobile devices.

    • You can take Evo anywhere within Canada, but at no time is Evo able to cross the border into the US. Just be aware that anytime you are 200km outside of the Home Zone (even in Canada), have taken a ferry or are in any other hard to reach area, it becomes difficult for us to help you should you need a tow or have been in an accident. Because Evo needs to be returned to the Home Zone, you will be responsible for any additional costs associated with returning the vehicle to the Home Zone, as well as any vehicle repair, accidents and towing. 

    • Keys for the bike and ski rack locks can be found on the key fob located in the glove box. Instructions for how to work the racks can be found here. Just be aware of the height of the vehicle when using the bike racks. The car will not fit into any underground lots with bikes on the racks. Any damage to the vehicle as a result of using the bike racks inappropriately or an over height vehicle will be the responsibility of the driver.

    • If you can’t see any Evos when logged into the App, it is because you are unable to book a car. This could be due to a few things:

      • We don’t have your driving record yet, or, the driving record approval process is still in progress (we’ll send you an email letting you know when this is complete)
      • Your driving record did not meet our driving record scoring criteria
      • You may have an outstanding balance and your account needs to be updated before you can book an Evo

      Don’t forget you can contact us at or 1-844-386-2386 for more info!

    • Don't panic. Just press the 'Evo Help' button inside the car for 24/7 support and call 911 if there are safety concerns or anyone is injured.

    • Just press the 'Evo Help' button inside the car for 24/7 support or call us at 1-844-EVO-2-EVO.

    • Evo’s fleet is made up of Toyota Prius hybrids, but the newest model year looks a bit different. The emergency brake has moved from the console area to a pedal at your feet (look down for this one)! The shifter can be moved along its track to your desired gear, which is displayed on the screen, and there is a button to put the vehicle into park. And, you can always check out the centre console for more detailed instructions. If you have any issues, we’re here to help. Use the in-car help button or call us at 1-844-EVO-2-EVO.

    • We always try to ensure every Evo is fueled up and ready to hit the road. So, in most cases you shouldn’t have to refuel your Evo. If you take Evo for a longer trip, you may need to stop for gas. In that case, simply refuel Evo using any method of payment that works for you, and we will reimburse you. Snap a picture of your receipt, and email it along with the licence plate and time of your trip to  We will process the reimbursement, and credit your credit card on file for the amount of the refill.

    • Take a look at where you can and can’t park your Evo at

    • You cannot end your trip in a metered space outside the city of Vancouver Home zone (North Van, + New Westminster), unmarked underground or aboveground parkade spots, commercial parking lots such as grocery stores, unmarked private, residential or park board properties. You also shouldn’t park in time restricted areas (except for on street 2 hour zones), commuter lanes, loading zones, valet/taxi/bus zones, disabled, reserved locations or any other illegal spots. Back alleys are also out of the question unless there is city signage designating them as permit only. Event Parking is not permitted.

      Please obey all city signs that indicate no parking due to street cleaning, maintenance and construction, filming or any other restrictions.

    • Yes, there is a satellite Home Zone in Park’N Fly at Vancouver International Airport (YVR) You can end your trip there and park for free. Here’s how it works:

      You can drop off your Evo at Park’N Fly by entering through the main entrance. Simply end your trip using your Evo App or Membership card, and leave your Evo with a parking attendant to valet park. Make sure to note your licence plate number, then head inside the Park’N Fly building and register your Evo. You can wait inside for the shuttle bus to take you to the main terminal. Shuttles depart for the terminal every 5-7 minutes and drop off at both the International terminal/Canada line station and the Domestic terminal, just note that you will need to go up a level from the drop off point to reach the departures level or the Canada line platform.

      When picking up a car from Park’N Fly, we always recommend that you check for available cars and reserve your Evo before hopping on the shuttle bus. This just ensures a car is available for you when you need it. Shuttles back to the Park’N Fly lots depart every 5-7 minutes and pick-up from the Arrivals level for international passengers and from Level 3 for domestic passengers. Just let the shuttle driver know you are an Evo Member picking up a car at the Park’N Fly office. Once you arrive, just show your Evo Membership card at the checkout counter, you will receive an exit pass and be directed to where the vehicles are parked so you can exit the lot. Start your rental as usual and hit the road!

    • Yes, there is a satellite Home Zone at Grouse Mountain. You can end your trip there and park for FREE. There are 2 reserved spaces for all car share vehicles but if these are full you can park in any legal spot within the Grouse Mountain parking lots for free.

    • Parking at UBC is only allowed in Evo reserved locations and lots. If you park Evo in non-reserved parking spots or lots, just make sure to pay for parking otherwise you may get a ticket or a tow. Check out the app to view the locations and descriptions of lots around UBC.

    • We have satellite parking locations – designated parking areas where you can start and end your Evo trip – at Park’N Fly at YVR Airport, Grouse Mountain, Park Royal (P5) and University campuses such as UBC, SFU, BCIT, and Capilano University.

      You can find reserved parking locations on the App and are able to use designated overflow lots when reserved parking locations are full. Parking outside designated overflow lots is not permitted.

    • You can park anywhere during a stopover. If you stop in any of the approved Evo parking locations listed in the Where can I park section, your parking is on us! Just remember that you are treating your Evo like your own car, so you will have to pay for any associated fees, like private parking rates if you park in meters outside the city of Vancouver, or non-Evo marked pay lots.

    • Unfortunately you are only allowed to drive Evo during a trip under your account, so you can’t valet Evo. Some special events and at specific Evo-designated lots, such as Park N’Fly, offer Evo Drop Off service, where you can end your trip and have an Evo partner park your vehicle for you.

    • No.

    • It's better to be safe than sorry, so feel free to give us a call to clarify if you need to.

    • Our lot on Expo Blvd, near Costco and the Stadium Skytrain Station, is our only location that allows tandem parking, which is when two cars are able to park right behind one another in a single spot. When parking in a space that allows two Evo cars, make sure you pull all the way up to the sign post to allow other Members to park behind you.

      If you have reserved a car that is blocked in by another Evo, we recommend you cancel your current reservation and take another Evo from the spot if it’s available.

    • You pay only for the time you use. Our rates are by the minute, hour or day, and we always charge the rate that is cheapest for you. There is also a $1 All Access fee charged on your first 200 trips/calendar year (resets annually). This fee helps keep Evo All Access, paying for fleet maintenance, eco-friendly cleaning, gas, insurance, parking and unlimited KMs.

    • All charges will be automatically applied to your credit card on file with us. After each trip, you’ll be able to log into your Evo account at, click on “Billing” and see each trip summary and charges within 5-10 minutes of your trip having properly ended.

    • Yes, they are automatically charged to your account.

    • We would be sad to see you go, but, simply email us and we'll take care of it.

    • Evo is subject to GST, PST and PVRT.

      What is PVRT?
      PVRT stands for Passenger Vehicle Rental Tax and is applicable to car sharing services in British Columbia. Evo Members will only be charged this tax on a per day rate for trips over 8 hours.

    • Your credit card will be automatically charged for parking tickets, towing and any associated processing fees. If you have any concerns please contact us.

    • Before you start your trip, your App will prompt you to submit a damage report or declare that the car is undamaged. Any damage that you see on the outside or the inside of the car needs to be reported, unless it already has an Evo sticker on it. That means that it has already been reported. You will also see any previously reported damage on the App. To report any damage:

      • Open the App and click on the damage report prompt
      • Select the type of damage and tap on the car image to show where the damage is located
      • Add any notes (optional) about the damage
      • Submit your report and start your trip

      No damage to report? Simply click on "No damage" in the prompt and start your trip.

    • If a Member causes any damage to the vehicle or is deemed liable for an accident they are involved in, they will be responsible for a deductible of up to $1000. If the Member Agreement is broken during the time the damage was caused, the deductible is not applicable and the full amount of the damage to Evo and third party (other car/property etc.) will be the Member's responsibility and the user's Membership may also be terminated. Click here to read the Member Agreement.

    • If your credit card company is willing to cover damage fees you will need to pay for the entire Evo deductible and then have your credit card company reimburse you. We will assist in providing you the necessary documentation.

    • Evo is insured with full comprehensive and collision insurance, as well as Third Party Liability insurance.

    • No, there is no damage waiver available at this time.

    • Once you have reported your accident to Evo, the Evo team will inspect the vehicle and create a claim if necessary. We will keep you updated during the process.

    • If there is a claim or damage caused to Evo, and you are deemed at fault for the accident, you will be responsible for paying the damage fee/deductible.

    • Any violations will lead to your Membership being terminated with or without notice.

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