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Frequently asked questions

Top Questions:

How long does it take to become a Member and how do I know if I’ve been approved?

All driving records are processed within a few business days after we receive them. We'll let you know the status of your application via email once we've reviewed your driving record, plus here’s how you can check to see if you’ve been approved.

It says I have an outstanding balance. What now?

Simply login to your Evo Account, update your payment info and hit the ‘Pay’ button under your MY ACCOUNT page. Your balance will be cleared in just a few minutes.

How do I update my Driver’s Licence?

Just login to your Evo Account. You will be able to update your driver's licence information under 'Documents' in your MY ACCOUNT page. Then give us 24 hours to review, and you’ll be able to hit the road again.

    • Evo is one-way car sharing at its best. Just pick up a car near you, keep it for as long as you want and end your trip by parking in any approved spot within the Home Zone. You only pay for the time you use. Loaded with bike and ski racks, Evo's fleet of Toyota Prius Hybrids provides enough space for you and all your gear. It's an easy and affordable way to get you from here to there, with room for your friends.

    • Evo cars are located all around the city within the Home Zone, and you can find available cars by using the Evo App. Cars can be booked 30 minutes in advance, or you can simply walk up to an available Evo and start your trip. You can start your trip through the Evo App or by tapping your Evo card on the windshield reader. You can drive anywhere, and keep Evo for as long as you want, as long as you end your trip in the Home Zone. You only pay for what you use, and are charged a low per minute, per hour or per day rate. If you want to make a stop during your trip but want to keep Evo, whether inside or outside of the Home Zone, you can make a stopover by taking the key fob from the glove box holder and locking the doors. In a stopover, trip time keeps accumulating, but you know Evo will be there when you get back. To end your trip, just park in any approved parking location within the Home Zone.

      Learn more about Evo by checking out our how it works videos.

    • Evo uses a Toyota Prius Hybrid fleet and the fully electric Kia Niro. With seating for five, plenty of cargo space, and bike and ski racks, it's made for BC. All Evo vehicles are also outfitted with Mud and Snow tires which meet BC’s winter tire requirements. Learn more about our cars here.

    • Yes, we work with businesses to provide business accounts as an easy way for team members to get around for any work needs. Billing is simple as all accounts will be charged to a single company credit card with one invoice at the end of every month. If you’re interested in setting up a business account or learning more email businessinfo@evo.ca.

    • It is important to call us right away if your card has been lost or stolen so we can deactivate your lost card, and set you up with a new one.

    • No problem, it's an easy fix. Just visit the login page at evo.ca, click the “forgot password” link and follow the instructions.

    • All of our info is on the 'Contact us' page. You can chat with us live 7 days a week (Mon-Fri 9am-8pm, weekends 9am-7pm) through the in-app menu or the chat button on our website. We also offer 24/7 phone support at 1-844-EVO-2-EVO.

    • Evo charges a one-time Registration fee of $35 only when your Membership is approved. Then you pay for what you use, and all charges are automatically charged to your credit card. Check out our per-minute, hourly and daily rates here.

      For BCAA Members the one-time registration fee is waived! Just enter your BCAA number on the registration page.

      Evo also charges an annual Car Share Operator fee of $2.

    • Pretty much everything – every trip includes gas, insurance, parking, unlimited kms, maintenance, 24/7 support, and BCAA roadside assistance.

    • If you find an item left behind by another Member, please leave the item in the glove box or the trunk depending on the size of the item, and let us know by calling 1-844-EVO-2EVO. To report a lost item, give us a ring and we will keep an eye out for it and let you know if it has been found.

      We keep all lost and found items at our office for 30 days. You can give us a call to book an appointment to swing by to identify and pick up your lost item. While we will do our best to find lost items, we are not responsible for any items that are lost or stolen in our cars.

    • The black box on the dash is a bike rack sensor that detects when a bike is on the roof. When you approach a low clearance area or a parkade within the Home Zone it will flash orange to remind you that you have a bike on the roof. If the sensor flashes red, this is an urgent warning that you are very close to a hazard. Together we can avoid damaging your bike and the car.

    • The bike rack sensor will detect when the bike rack arm is tilted upwards. We recommend you take a look at the roof to ensure that both bike rack arms are down to prevent them from hitting low clearance areas. Once you put the arms down it takes about a minute for the sensor to detect and stop flashing orange. If the flashing continues, there might be something wrong and you can let us know at info@evo.ca and our team will take care of it.

    • Our Vancouver and Victoria Home Zones are separate, and you’ll need to end your trip in the Home Zone you started your trip in. You can still go anywhere in Canada and take Evo for as long as you need, just remember to leave Evo in same the Home Zone you left from.

    • To join Evo you must be at least 18 years old, have a credit card, a valid drivers licence, 2 years of driving experience and meet our minimum driving requirements verified by a driving record check.

    • Signing up is quick and easy. Just register online, then call ICBC or your licensing authority and have them send us your driving record for the past 2 years. . For Canadian driving records they can’t be more than 3 months old and for international driving records they can’t be more than 6 months old from the day send to us. You can download the App and hit the road as soon as you're approved.

      • be at least 18 years of age;
      • hold a valid Driver’s Licence;
      • have a Minimum N licence (class 7) with 2 years driving experience (including Learners);
      • have received no more than two Traffic Violations;
      • not have received six or more driver penalty points (or equivalent demerit points) in the past two years; and
      • have not been charged with, or convicted of, any Major Traffic Violation.
      • have no prohibitions from driving a motor vehicle under the Motor Vehicle Act (BC) in the past 2 years.

      If you are unsure if you have any traffic violations or points against your licence, check them through ICBC here.

       

    • Once you have registered online, request your driving record from ICBC online or by phone at 1-800-950-1498 or 604-661-2800 from 8:00 a.m. - 5:00 p.m. (Monday- Friday) and request they send a copy of your driving record to records@evo.ca. Evo only accepts driving records directly from ICBC and not from individuals (exceptions can be made for those with driving records outside of BC).

    • Yes, but you must still meet our minimum driving requirements and send us a copy of your 2 year driving record issued by the licensing authority in the province/country you received your licence. Plus you will need to check how long your license is valid in BC (it may only be valid for 90 days) to ensure you will be covered by insurance. You can check how long your licence is valid in BC here.

    • We will need a photo of the front and back of your licence as well as a copy of your 2 year driving record. Please contact the driving authority from your licensing province or country to receive your 2 year driving record and email or fax a copy translated in English to records@evo.ca or 604-268-5560. Evo accepts certified translations (sorry, Google Translate doesn’t count). If you don’t know who your driving authority is, check this handy tips sheet or you can contact the agency that issued your licence, or call Evo for help. It is important to ensure the documents provided verify your history as a driver, and not just provide a confirmation that you have a valid licence.

      If you’re moving to BC, make sure you obtain a BC driver licence within 90 days of becoming an Evo Member and update your account accordingly.

    • All driving records are processed within a few business days after we receive them. You will receive an email to confirm your application status. Once approved, Members can access Evo right away by downloading the Evo App. If you are unable to use the Evo App and would like to request an Evo Membership card, call us at 1-844-EVO-2-EVO and it will arrive within a few weeks.

    • We'll let you know the status of your application via email once we've reviewed your driving record, but you can also check to see if you've been approved in one of two ways:

      1. Open your Evo App and try booking a car. If you’re successful, it means you’re approved and ready to hit the road!
      2. Log into your My Account page from the app or website and check your status for each Evo service in your profile.

      If your Membership status is still pending, check to make sure you’ve submitted all the required information. Submitted everything? Just give us a few more days to process your driving record - we're working as quickly as we can to get you on the road with Evo! And not to worry, you won't be charged anything until you have been approved.

    • There is no specific timeline, but the sooner you get us your driving record, the sooner you can hit the road.

    • It's an insurance requirement.

    • You bet. As long as you have 2 years of driving experience (combined with your Learner's years) and can meet the other minimum driving requirements. We recommend you call ICBC and request that they add your Learner’s experience to the cover letter that accompanies your driving record.

    • During registration, we will ask you to upload a picture of yourself. If you're on your phone, simply click on the camera icon on the Evo app and take a photo of yourself. The image has to be of yourself as we match it to your driver's licence and other personal information. If the image doesn't match, you will not get approved.

      If you're on your computer, please take a photo of yourself using your phone, a camera or your webcam and upload it to your computer to then upload it to the Evo website.

    • If you're on your phone, simply put your driver's licence on plain background and take photo of the front, and one of the back to submit. If you're on your computer, please take a photo of your licence's front and back and upload it to your computer to then submit it to Evo's website.

    • The photo verification is used to ensure everyone who signs up is the person they say they are, and their selfie matches their driver's licence. We go through a diligent process to approve or decline our Evo Members to ensure there is no identity theft, scam accounts or duplicate accounts.

    • No you can’t use Evo for your L test as you don’t meet the Driving Record Scoring Criteria yet in order to be an approved Member and drive an Evo.

    • Parking
      Our electric Evos love some help getting charged, so you can choose to end your trip in any of the charging stations in the Evo App. Plus, as part of our EV pilot, if your electric Evo is below a 30% charge, you’ll earn $10 in drive time by plugging in to end your trip (just make sure you’re at of the charging stations in the app). You can still end your trip in any approved Evo parking spot in the Metro Vancouver Home Zone and make a stopover the same way you would with any of the vehicles in our fleet.

      Finding an electric Evo
      Electric Evos also look a bit different in the app – you can find them by looking for a black pin with a lightning bolt symbol.

      Starting your trip
      When starting your trip, your electric Evo might be plugged in at a charging station. To unplug, ensure Evo is fully unlocked by hitting the unlock button on the car door.

      Otherwise, there’s no difference between electric Evos and the other cars in our fleet. They still have seating for five, lots of cargo space, bike, and ski racks, and are outfitted with Mud and Snow tires which meet BC’s winter tire requirements. Also, the damage fee is the same. For more information on the damage fee, read the Member Agreement.

    • You can end your trip in any approved Evo parking spot in the Metro Vancouver Home Zone or by plugging in at any of the charging stations in the Evo App. These are public chargers (so you might see other cars parked here too) and may be branded as ChargePoint, FLO or BC Hydro. Note: if a public charger isn’t listed in the Evo App, you cannot end your trip there or you are responsible for any incurred parking fine.

      Map of Evo electric vehicle charging stations in Vancouver

    • Just look for a pin in the app that looks like a plug with a lightning bolt and tap on it for location deets.

      Evo charging station iconElectric Evo charging app map

    • Open your Evo App and look for the car pin that’s black with a blue lightning bolt symbol. You can also use the radar feature to find an EV nearby, just filter by car model and choose Kia Niro EV.

    • Our electric Evos are super popular, so if you don’t see any in the app it means they’re currently booked by other Members. To help you find an electric Evo, you can use the radar feature in the app, just filter by car model and choose Kia Niro EV.

    • No, right now fully electric vehicles are only available in the Metro Vancouver Home Zone.

    • No, you'll pay the same rate as any other Evo. You only pay for the time you use. Our rates are by the minute, hour, or day, and we always charge the rate that is cheapest for you. For more information on our rates, visit our rates page.

    • Unlimited kilometers are always included when driving any Evo car. Our electric Evos can go approximately 385 kms on a full charge, so depending on how far you go and how you use Evo you may need to charge the vehicle during your trip. You can go as far as you want (within Canada) as long as you end your trip in the same Home Zone you started in.

    • Yes, you can drive our fully electric Evos in the HOV lane even if you don't have any passengers.

    • It depends! On a full charge, fully electric Evos have a range of about 385km, but depending on usage it could be less. Check the dashboard to see the battery charge and driving range for that vehicle.

    • Every electric Evo will be charged and ready to hit the road, so you typically shouldn’t need to charge your Evo for short trips. If you notice Evo is below a 30% charge, you can choose to end your trip by plugging in at any of the charging stations listed in the Evo App that is convenient for you and earn $10 free drive time!

      For longer trips, you can charge Evo at any commercial charging station using the RFID card in the glovebox or by following our reimbursement process (the RFID card only works at select charge stations in BC). Keep in mind that while it’s okay to use any commercial station during a stopover (just follow the posted parking rules), you can only end your trip at the charging locations listed in the Evo App. 

    • To see the charge level of your Evo, you can check the app or in-car by pressing either the EV button on the dash or the ⭐ button on the steering wheel depending on which car you’re in.

    • Ending your trip:
      Make sure that Evo is parked at one of the charging stations listed in the Evo App then follow these easy steps.

      1. Grab the RFID card located in the glove box of Evo and tap it against the charging station to begin charging.
      2. Open the charging port located near the front headlights (look for the lightning bolt sticker) by lightly pressing on it and remove the charging port protective cover.
      3. Insert charging cable, make sure the cable clicks inside the charging port.
      4. The blue lights on the dash should illuminate when Evo is charging.
      5. Return the RFID card to the glove compartment to end your trip.

      Charging on the go:
      If you are taking a longer trip, charging an electric Evo is easy. Once you've located a commercial charging station that is convenient for you, follow these steps.

      1. Remove the keys from the glove compartment (charging Evo automatically locks the doors, so this will keep your trip from ending automatically.
      2. Follows steps 1-4 above
      3. To stop charging Evo, press the button located on the charging cable and gently pull the cable out from the charging port.
      4. Replace the charging port protective covers and close the port by pressing the latch.
      5. Don't forget to return the keys back to the glove compartment.

      If the RFID card doesn’t work at the charging station you’ve chosen, follow our refuelling process. Just keep the receipt and email it along with the licence plate and time of your trip to info@evo.ca for reimbursement.

    • You can earn $10 in drive time if your electric Evo is below a 30% charge, and you end your trip by plugging Evo in at one of the charging stations in the Evo App. The credit will be automatically applied to your Evo account within seven days of your trip.

      You are only eligible for the credit if you end your trip at one of the chargers in the Evo App. These are public chargers (so you might see other cars parked here too) and may be branded as ChargePoint, FLO or BC Hydro. Stopovers and charging stations not listed in the app don’t apply.

    • No, you will only get a credit if the car is below a 30% charge. You also must end your trip at one of the charging stations listed in the app to be eligible for the credit.

    • You will see the credit on your Evo Account within seven days of your trip.

    • To be eligible for the driving credit your Evo must be below a 30% charge and your trip ended at one of the charging stations listed in the Evo App. If one of these criteria was not met, you won’t receive a driving credit.

    • At this time there are no Evo reserved charging stations, but there are several public stations operated by ChargePoint, Flo and BC Hydro within the Metro Vancouver Home Zone where you can end your trip (you can see all locations in the Evo App). You can also park at any Evo approved parking spot within the Metro Vancouver Home Zone to end your trip. Take a look at where you can and can’t park your Evo at evo.ca/parking.

    • This depends on how much charge an electric Evo needs and the type of charger used. You can only charge Evo at a commercial charging station (personal or home charging stations are not permitted) and a full charge can take one to six hours.

    • You can use the RFID card in the glove compartment as a payment method. If the charging station does not accept the RFID card, use your preferred payment method to charge Evo, take a picture of your receipt, and email it along with the licence plate and time of your trip to info@evo.ca. We will process the reimbursement, and credit the amount of the charge via an electronic funds transfer.

    • Yes, the card will work at most charging stations in BC. If the card doesn’t work, simply following the reimbursement process to get reimbursed.

    • Use any method of payment that works for you to charge your Evo, and we'll reimburse you. Snap a picture of your receipt and email it along with the licence plate and time of your trip to info@evo.ca. We will process the reimbursement, and credit the amount of the charge via an electronic funds transfer. Note that reimbursements can take up to a couple weeks to process and charging at a private residence isn't eligible for a reimbursement.

    • If you are charging an electric Evo during a stopover, since your trip hasn't ended you will continue to be charged.

    • Contact us by calling us at 1-844-386-2386. You could be on the hook for any towing charges if required. Check the dashboard to see the battery charge and driving range for that vehicle.

    • Check your Evo App if you’re in Metro Vancouver or visit the ChargePoint website to find nearby chargers. Make sure you plan ahead and ensure the vehicle has enough charge so you don't run out of battery and get stuck on the road or end up with a towing fee.

    • To unplug Evo from a charging station, the car needs to be fully unlocked. Once you have started your trip, open the driver's side door and hit the unlock button on the car door to release the charge cable.

    • No, these would need a special adaptor.

    • The easiest way to locate a car is to look in the Evo App. You will see black icons for each Evo car which can be expanded to provide details such as licence plate, distance to location of vehicle and fuel level. You will also see Parking icons which can be expanded to provide details on parking location, number of reserved spots and directions. If you can’t see information such as parking or car icons, or the Home Zone boundaries, double check to ensure your filters are on.

      You are able to walk up to an available Evo or reserve one up to 30 minutes in advance for free!

    • No, you can’t share your account with anyone else and they can’t share their account with you. Evo insurance only covers the driver under the account it is rented under. You may not allow anyone else to drive under your account even if they are family, a partner, or another Evo Member. If someone does drive an Evo under your account, you will be responsible for the full cost of repairs if the vehicle incurs any damage and your account may be terminated.

    • Check the Evo App to find available cars near you. You can also walk up to a vehicle and check the windshield reader. A green light means the car is available. If no lights are on, the car is in sleep mode. Use the App or tap your card on the windshield reader to wake Evo up and check the car's availability. An orange light indicates the vehicle is reserved, and a solid red light indicates the vehicle is out of service.

      Windshield reader

    • No need to reserve, you can simply walk up to any available car on the street. However, you have the option to reserve up to 30 minutes in advance using the Evo App. Plus there's no charge to cancel if your plans change.

    • You can reserve a car through the Evo App. Bookings are good for up to 30 minutes in advance and you can cancel free of charge if your plans change. If you see an orange light on the windshield reader, it means Evo is reserved. Want to learn more about reserving an Evo? Watch our video.

    • Radar is a feature in the Evo App that lets you set an automatic alert for when an Evo is available nearby. Use radar to select the location and time you need an Evo, and the app will notify you when your car is ready to book.

      To set radar, expand your options from the top right of your app home screen, tap ‘Set radar’ and follow the prompts to select the location, search radius, start time and duration. Tip: make sure you have the latest version of the Evo App and your push notifications enabled to use the radar feature.

    • Go to your phone settings and ensure that you have push notifications for the Evo App enabled.

    • The best way to find and book cars is through our Evo Car Share App. There, you’ll get real-time cars and locations near you. If you do not have a phone and therefore can't book a car with our App - the easiest way would be to give us a call at 1-844-386-2386 and our team can find and book a car for you. You can then use your Member Card to unlock the car, and end your trip when you're done.

    • The Home Zone is the service area where you can start and end your trip. The Home Zone boundaries for Vancouver and Victoria illustrated below appear on the Evo App when you select a vehicle. Your Evo car will also let you know when you have left the Home Zone, so you know where you can and cannot end your trip. Our Vancouver and Victoria Home Zones are separate, and you’ll need to end your trip in the Home Zone you started your trip in. You can still go anywhere in Canada and take Evo for as long as you need, just remember to leave Evo in same the Home Zone you started in.

      Evo’s Home Zone in Vancouver also includes parking at Park’N Fly at Vancouver International Airport, Grouse Mountain, Capilano University, BCIT, SFU, and UBC campuses, Metrotown, The Amazing Brentwood and Park Royal. Evo’s Home Zone in Victoria also includes parking at University of Victoria and Camosun College Lansdowne Campus.

      Metro Vancouver Evo Home Zone map

      Evo Victoria home zone map

    • Sure, you can take your Evo anywhere in Canada. However, you can only start or end your trip inside one of our two Home Zones. Just remember, the Metro Vancouver and Victoria Home Zones are separate, so you will need to end your trip in same Home Zone you started in. Stopovers outside of the Home Zone count as part of your trip and you will be billed for the time you use.

    • You can unlock the Evo that you've reserved or any available car on the street using your Evo App or by tapping your Evo card on the windshield reader. Check out our how it works videos to learn more.

    • If you’re in a Toyota Prius, there are a few places you might find the parking brake (listed below in order of older to newer models):

      • in the middle console as a lever
      • to the left of the brake pedal as a foot brake
      • in the middle console as a button with a P symbol

      If you are in a Kia Niro electric vehicle, the parking brake is in the middle console as a button with a P symbol.

    • To start your trip, simply use your Evo App or tap your card on the windshield reader. The light on the windshield reader will change from green to orange, indicating you have successfully started your trip. If a red light appears, an error has occurred, so please try again. Sometimes a communication problem or long delay can make a booking fail. If you ever need help feel free to call us at 1-844-EVO-2-EVO. Check out our how it works videos to learn more.

    • Just put your foot on the brake and push the 'power' button. Because our cars are hybrids and electric vehicles you probably won't hear the engine start, so just put the car in gear and you're off. You won't need the key which is located in the glove box unless you are making a stopover.

    • To start the car you must have your foot on the brake before you press the 'power' button. Since Evo is a hybrid, you may not hear the engine start, but you will still be able to put the car into gear and hit the road. If that's not the issue, make sure to check that the key fob and gas card are in the glove box holder. Check out our how it works videos to learn more.

    • If you would like to keep the car reserved while not driving (e.g. you’re on a shopping trip and want to make sure the car is there when you get back) you can make a stopover. You can do this through our Evo App by selecting the pause button to lock the doors during your stop. When you’re ready to hit the road again, select “resume trip” to unlock the doors.

      If you’re heading outside of the Home Zone or to areas with low reception (e.g. underground parkades or remote areas) instead of using the pause feature use the key fob located in the glove box and press the button to lock and unlock the car. Remember that the key fob must be returned to the glove box holder before you can end your trip.

      Just make sure you don’t wait too long to pause your trip as the Evo will automatically end the trip if all the conditions are met. A stopover ensures your Evo stays reserved and no one else can take it. Also, please keep in mind that your trip time keeps accumulating while you’re in stopover mode.

    • You can end your trip when you've parked in an Evo approved parking spot within the Home Zone. Make sure you're up to date on where you can park. Remember to take all of your belongings with you and ensure the car is in good condition before ending your trip. When you get out, do a quick damage inspection. If you notice any damage, report it at 1-844-EVO-2-EVO before you end your trip. When you're ready to end the rental, use your Evo App or tap your card on the windshield reader make sure you wait for the doors to lock and check that the door is locked to ensure our trip has ended. You'll know you have successfully ended your trip when the doors automatically lock and a green light appears on the windshield reader. Make sure you wait for the doors to lock and check that the doors are locked to ensure your trip has ended. It's important to double check you have ended your trip successfully so that trip time doesn’t continue to accumulate on your account, and to avoid unsecure car fees. Check out our how it works videos to learn more.

    • Evo will let you know when there's an issue ending your trip with an error message on your Evo App and a red light on the windshield reader. An in car voice prompt may also guide you with the error. There are a variety of reasons why you might not be able to end your trip. Here are some of the most common:

      • The key fob was not returned to the glove box holder
      • A door or window, including the trunk, may still be open
      • You may have forgotten to shut off the car by pressing the 'power' button again
      • You are trying to end your trip outside the Home Zone

      Still having issues ending your trip? Contact us for help at 1-844-EVO-2-EVO.

    • We are most definitely family friendly, but please make sure you bring your own booster/car seat to ensure your little ones are safe.

    • This usually means the car is in sleep mode. Simply use your Evo App to select the vehicle or tap your card on the reader to wake it up.

    • Please report any damage before you start your trip using the damage reporting feature on our Evo App. This is an important step, because you could be held responsible for any unreported damage if left until after your trip.

      If you’ve damaged the car during your trip, please let us know right away by calling us at 1-844-EVO-2EVO or chat with us live 7 days a week (Mon-Fri 9am-8pm, weekends 9am-7pm).

      For any cleanliness issues, if the car is unusable due to that, please call it in right away as well. Any other cleanliness issues, you’ll be able to rate the state of the car at the end of your trip!

    • No, only the Evo Member that reserved the car can drive.

    • All your kilometers are included! You can go as far as you want (within Canada) as long as you end your trip in the same Home Zone you started in.  

      Keep in mind, for trips that are 48 hours or longer, or outside of British Columbia, you may be subject to pre-billing, where you will be charged the day rate each day until you end your trip. For more information on pre-billing head to our Member Agreement.

    • Evo works best with iOS 10 and above, Android 6 and above on mobile devices.

    • You can take Evo anywhere within Canada, but at no time is Evo able to cross the border into the US. Just be aware that anytime you are 200km outside of the Home Zone (even in Canada), have taken a ferry or are in any other hard to reach area, it becomes difficult for us to help you should you need a tow or have been in an accident. Plus, any off-roading, including but not limited to forest service is not permitted. Because Evo needs to be returned to the same Home Zone, you will be responsible for any additional costs associated with returning the vehicle to the Home Zone, as well as any vehicle repair, accidents and towing.

    • Keys for the bike and ski rack locks can be found on the key fob located in the glove box. Instructions for how to work the racks can be found here. The bikes racks can carry bikes less than 40 pounds with a rim size of up to 26’’. Just be aware of the height of the vehicle when using the bike racks. The car will not fit into any underground lots with bikes on the racks. Any damage to the vehicle as a result of using the bike racks inappropriately or an over height vehicle will be the responsibility of the driver.

    • Don't panic. Just call us at 1-844-386-2386 for 24/7 support and call 911 if there are safety concerns or anyone is injured.

    • Give us a call at 1-844-EVO-2-EVO.

    • Evo’s fleet is made up of Toyota Prius hybrids, but the newest model year looks a bit different. The emergency brake has moved from the console area to a pedal at your feet (look down for this one)! The shifter can be moved along its track to your desired gear, which is displayed on the screen, and there is a button to put the vehicle into park. And, you can always check out the centre console for more detailed instructions. If you have any issues, we’re here to help. Use the in-car help button or call us at 1-844-EVO-2-EVO.

    • You pay only for the time you use. Our rates are by the minute, hour or day, and we always charge the rate that is cheapest for you. There is also an all access fee charged on your first 200 trips/calendar year (resets annually). This fee helps keep Evo All Access, paying for fleet maintenance, eco-friendly cleaning, gas, insurance, parking, unlimited KMs, and anything else that helps Evo run smoothly. For more details, take a look at our rates page.

    • All charges will be automatically applied to your credit card on file with us. After each trip, you’ll be able to log into your Evo account at evo.ca, click on “Billing” and see each trip summary and charges within 5-10 minutes of your trip having properly ended.

    • We pre-authorize your credit card when booking Evo just to make sure that the payment info we have on file is all good. You may see the $5 show up temporarily as pending on your statement, but don't worry, it’s just a hold – you only pay for the time you use Evo.

    • You can update your credit card information through the Evo App under My account then Payment details. Or you can log in to your account at evo.ca. Pro tip: clear your cache or try a different web browser if you’re experiencing any difficulties.

    • Yes, they are automatically charged to your account.

    • We would be sad to see you go, but, simply email us or chat with us live and we'll take care of it.

    • If you were an Evo Member previously but your account is no longer active and you would like to re-activate it email us at accounts@evo.ca or call us at 1-844-EVO-2-EVO. Keep in mind you might need to pay any outstanding balances from your previous account and may need to submit a more recent driving record before receiving approval.

    • Evo is subject to GST, PST and PVRT.

      What is PVRT?
      PVRT stands for Passenger Vehicle Rental Tax and is applicable to car sharing services in British Columbia. Evo Members will only be charged this tax on a per day rate for trips over 8 hours.

    • Your credit card will be automatically charged for parking tickets, towing and any associated processing fees. If you would like further information on the details of your infraction or believe it was issued in error, email us at info@evo.ca or chat with us live by clicking the chat button at evo.ca or in the contact us menu option in your Evo App.

    • You cannot end your trip in a metered space outside the city of Vancouver or Victoria Home Zones (North Van, + New Westminster), underground or aboveground parkade spots, commercial parking lots such as grocery stores, unmarked private, residential or park board properties. You also shouldn’t park in time restricted areas (except for on street 2 hour zones), commuter lanes, loading zones, valet/taxi/bus zones, disabled, reserved locations or any other illegal spots. Back alleys are also out of the question unless there is city signage designating them as permit only. Event Parking is not permitted.

      Please obey all city signs that indicate no parking due to street cleaning, maintenance and construction, filming or any other restrictions.

    • Yes, there is a satellite Home Zone in Park’N Fly at Vancouver International Airport (YVR). You can end your trip there for a $5 drop off fee. Here’s how it works:

      You can drop off your Evo at Park’N Fly by entering through the main entrance. Simply end your trip using your Evo App or Membership card, and leave your Evo with a parking attendant to valet park. Make sure to note your licence plate number, then head inside the Park’N Fly building and register your Evo. You can wait inside for the shuttle bus to take you to the main terminal. Shuttles depart for the terminal every 5-7 minutes and drop off at both the International terminal/Canada line station and the Domestic terminal, just note that you will need to go up a level from the drop off point to reach the departures level or the Canada line platform.

      When picking up a car from Park’N Fly, we always recommend that you check for available cars and reserve your Evo before hopping on the shuttle bus. This just ensures a car is available for you when you need it. Shuttles back to the Park’N Fly lots must be arranged by calling 604-270-9395 until automatic service resumes. Shuttle pick up for all passengers is on Level 3 only. Note that you will need to go up a level from arrivals to access the shuttle. Just let the shuttle driver know you are an Evo Member picking up a car at the Park’N Fly office. Once you arrive, just show your Evo Membership card at the checkout counter, you will receive an exit pass and be directed to where the vehicles are parked so you can exit the lot. Start your rental as usual and hit the road!

    • Yes, there is a satellite Home Zone at Grouse Mountain. You can end your trip there and park for FREE. There are 2 reserved spaces for all car share vehicles but if these are full you can park in any legal spot within the Grouse Mountain parking lots for free.

    • Parking at UBC is only allowed in Evo reserved locations and lots. If you park Evo in non-reserved parking spots or lots, just make sure to pay for parking otherwise you may get a ticket or a tow. Check out the app to view the locations and descriptions of lots around UBC.

    • We have satellite parking locations – designated parking areas where you can start and end your Evo trip – at Park’N Fly at YVR Airport, Grouse Mountain, Park Royal (P5) and University campuses such as UBC, SFU, BCIT, and Capilano University.

      You can find reserved parking locations on the App and are able to use designated overflow lots when reserved parking locations are full. Parking outside designated overflow lots is not permitted.

    • You can park anywhere during a stopover. If you stop in any of the approved Evo parking locations listed in the Where can I park section, your parking is on us! Just remember that you are treating your Evo like your own car, so you will have to pay for any associated fees, like private parking rates if you park in meters outside the city of Vancouver, or non-Evo marked pay lots.

    • Unfortunately you are only allowed to drive Evo during a trip under your account, so you can’t valet Evo. Some special events and at specific Evo-designated lots, such as Park N’Fly, offer Evo Drop Off service, where you can end your trip and have an Evo partner park your vehicle for you.

    • No.

    • It's better to be safe than sorry, so feel free to give us a call to clarify if you need to.

    • Our lot at 603 Expo Blvd, near Costco and the Stadium Skytrain Station, is our only location that allows tandem parking, which is when two cars are able to park right behind one another in a single spot. When parking in a space that allows two Evo cars, make sure you pull all the way up to the sign post to allow other Members to park behind you.

      If you have reserved a car that is blocked in by another Evo, we recommend you cancel your current reservation and take another Evo from the spot if it’s available.

    • We always try to ensure every Evo is fueled up and ready to hit the road. So, in most cases you shouldn’t have to refuel your Evo. If you take Evo for a longer trip, you may need to stop for gas. In that case, simply refuel Evo using any method of payment that works for you, and we will reimburse you. Snap a picture of your receipt with the charged amount and email it along with the license plate  to info@evo.ca at the end of your trip. You have two reimbursement options:

      Refund: We will process the reimbursement and send you an e-transfer for the amount of the refill. To receive your reimbursement easily, turn on auto deposit through your banking provider.

      Driving Credit: If you choose to take your refund as a driving credit, you’ll get the total fuel amount plus 15% applied to your Evo account in minutes. Just put ‘CREDIT’ in the subject line when you email us your receipt and licence plate. Minutes are valid for one year. Learn more at evo.ca/fuel.

      For more details on receiving reimbursement for refueling, visit our Member Agreement.

    • There are actually two kinds of promo codes!

      For new Members, a promo code allows you to join Evo with waived registration fees, and can even include free driving time. Join promo codes must be entered at the time of registration, and cannot be combined with other offers. Promo codes do expire, so double check your code’s expiry date before your register.

      Existing Members can also use certain promo codes. These codes give existing Members free minutes of driving and can be entered through your Evo Account, under the "My Credits" section. Promo codes, as well as the free minutes associated with promo codes will expire, so it’s important to double check any expiry dates before entering your free driving minutes.

    • It depends on the promotion, each promo code has its own expiry date (usually 30 days). You can login to your account page to see all the details of your promo minutes, including expiry. Or just contact us with any questions you may have about your promo minutes.

    • Simply login to your Evo Account. You will be able to see current and past promotions you have used, how many minutes you have available and when they expire. If you have any unused minutes, they will apply automatically to your next trip. If you have any questions, just contact us – we’d be happy to help.


    • BCAA Members get free Evo registration, plus save 10% on all driving rates (up to $80 in savings for BCAA GO Members). That means every time you take a trip, you pay 10% less! The 10% savings does not apply to Car Share operator or service fees. You can enter your BCAA Membership number at the time of registration or call us to help you update your information.

      Not a BCAA Member? Join today to save 10% on every trip you take (up to $80 in savings for BCAA GO Members). Don’t forget to enter your BCAA Membership number when registering for Evo.

    • No need to register again, all Evo Members will have access to both our Metro Vancouver and Victoria Home Zones. The Home Zones will automatically appear in your Evo app.

    • Yes, your app and RFID card will work to book vehicles within both Victoria and Vancouver.

    • Our Vancouver and Victoria Home Zones are separate, and you’ll need to end your trip in the Home Zone you started your trip in. You can still go anywhere in Canada and take Evo for as long as you need, just remember to leave Evo in same the Home Zone you left from.

    • To ensure there are enough vehicles available for all Members, we need to keep our Vancouver and Victoria Home Zones separate. That said, you can drive anywhere (within Canada) and keep Evo for as long as you need, just remember to return Evo to the Home Zone you started in. We’re always looking at ways to expand our service, which may include changes to Home Zones boundaries in future, but for now these are two separate Zones.

    • You cannot end your trip at any 20 minute, or overnight parking meters within the City of Victoria, unmarked underground or aboveground parkade spots, commercial parking lots such as grocery stores, unmarked private, residential or park board properties. You also shouldn’t park in time restricted areas (except for on street 2/3/4 hour zones - but not if they turn into a no stopping zone), commuter lanes, loading zones, valet/taxi/bus zones, disabled, reserved locations or any illegal spots. Event Parking and back alley parking is not permitted.

      Please obey all city signs that indicate no parking due to street cleaning, maintenance and construction, filming or any other restrictions. Check out our tips to Park like a Pro and our how it works videos on parking for more information.

    • We don’t currently have a Home Zone at any/the Ferry Terminal, which means you can’t end your trip there. You can take Evo on the ferry or even leave it at the terminal as part of a stopover (you would be billed for the time you have it, and be responsible for parking costs), as long as you end your trip in the Home Zone you started in.

    • You can park for free in any 'Evo only' parking spot on the street or within designated parking lots (visible on our Evo app!) and in any residential parking areas within the Home Zone. Members can also park on street in 2, 3 & 4 hour zones and 90 minute City of Victoria meters, but other time-restricted areas are not permitted (so any areas that turn into a no stopping zone are a no-no).

      Remember that you are still required to obey all the usual signage, restrictions and by-laws. Members are also on the hook for any tickets or tows if parked illegally during stopovers, or when ending trips in any non-designated or approved Evo spot. Check out our tips to Park like a Pro and our how it works videos on parking for more information.

    • Evo Return is a round-trip car share service. You can reserve up to 30 days in advance in the Evo App, from either our Surrey Central or King George Skytrain station locations. Drive anywhere within Canada, for as long as you like (anywhere from one hour to 30 days), just end your trip back where you started by parking in any designated spot at the Return Zone. Trips must be booked for a minimum of one hour.

    • Evo Return is a round-trip car share, which means that all trips must start and end from the same Evo Return Zone. Trips are booked for a minimum of one hour and can be reserved up to 30 days in advance in the Evo App, so you’ll always have a car there when you need it. You can also use the “pick up right away” option to book an Evo Return immediately if a car is available.

      Evo is free-floating car share, which means that you can start and end your trip at different locations within our Metro Vancouver and Victoria Home Zones. Find Evo in the app and book up to 30 minutes in advance, or simply walk up to an available Evo and start your trip. Learn more about Evo's free-floating service here.

    • Use Evo Return for the same rates as Evo. You pay for the time you book, starting at a minimum of one hour. You can end your trip back at the Return Zone at any point prior to your scheduled return time, just remember that you’ll still be charged for the full booking cost.

    • With round-trip car share, you pick up and drop off your car at the same location. Our round-trip stations are referred to as Evo Return Zones and can be found at Surrey Central and King George Skytrain stations. Learn more about Evo Return and Return Zones here.

    • Yes, as an Evo Member you can book and hit the road with Evo Car Share and Evo Return. All services can be found in the Evo App.

    • You can book an Evo Return through the app. Just select “Evo Return” on the home screen and select an Evo Return Zone (Surrey Central or King George) by tapping on the ‘Return’ icon. Then, use the calendar feature to choose the start date and time and the end date and time for your booking and hit ‘search vehicle.’ Yep, it’s that easy. Just remember Evo Return bookings are minimum of one hour, and have to be picked up and dropped off at the same Return Zone.

    • Use the in-app calendar to confirm if a vehicle is available for your date and time. Or use the “pick up right away” option to see if a car is available immediately.

    • You can easily cancel your booking in the app, just remember to keep the following in mind:

      • You can cancel at no charge for up to six hours prior to your booking.
      • If you cancel within six hours of your trip start time, you will be charged up to 50% of your original trip booking cost.
      • If you don’t show up for your booking, you’ll be charged the full booking cost.

    • We know things happen, and if you’re going to be late, try to extend your booking in the app. If you can't extend your booking, it’s probably because another Member is booked after you and you may need to call us for help. Late returns that can’t be extended are subject to a fee of $150.

    • Getting your Evo Return back to the Return Zone on time is important so other Members with bookings aren’t impacted. If you return the car late, a fee of $150 may be charged accordingly.

    • You can book your trip up to 30 days in advance.

    • You can book Evo Return for as long as you need (anywhere from one hour to 30 days) but the minimum booking time is one hour.

    • Evo Return is meant for longer trips and booking in advance means our Members will know that a car is there when they need it.

    • You can book an Evo Return for up to 30 days in a row. You can also book more than one trip at a time!

    • You will get a digital key 60 minutes before your trip start date and time that will let you unlock the car you booked. 

    • You can end your trip when you've parked in an Evo approved parking spot at the same Evo Return Zone you started from. Remember to take all your belongings and double check the car is in good condition before ending your trip. Then, use your Evo App to end your trip. You'll know you have successfully ended your trip when the doors lock, and a green light appears on the windshield reader. It's important to double check you have ended your trip successfully so that trip time doesn’t continue to accumulate on your account, and to avoid unsecure car fees.

    • If you want to keep Evo Return a little longer, you can extend your booking as long as the car is available. Simply go to “My Bookings” in the Evo App, hit the option to extend your trip and enter how long you’d like to extend your trip. Yep, it's that easy.

    • You can end your trip back at the Return Zone at any point prior to your scheduled return time, just remember that you’ll still be charged for the full booking cost.

    • The Return Zone is where all Evo Return trips start and end from. There are two Evo Return Zones in Surrey, at Surrey Central and King George Skytrain stations, and each location has designated parking spots for Evo Return cars.

      Return Zones are for Evo Return cars only, Evos from the Metro Vancouver or Victoria Home Zones can’t park in these spots.

      Evo Return Zone Map

    • Nope. You have to start and end your trip at the same Return Zone.

    • No, you can park in any of the designated parking spots at the Return Zone you started your trip at.

    • Parking Evo Return is simple because all trips start and end at either of our Return Zones, located at Surrey Central and King George Skytrain stations. Drive anywhere, for as long as you like, just end your trip back where you started by parking in any designated spot at the Return Zone (pro tip: Return Zones are for Evo Return cars only, Evos from the Metro Vancouver or Victoria Home Zones can’t park in these spots).

      While you’re on your trip, just remember to follow the parking rules at your destination.

    • See all parking option in the City of Surrey here.

    • Before you start your trip, your App will prompt you to submit a damage report or declare that the car is undamaged. Any damage that you see on the outside or the inside of the car needs to be reported, unless it already has an Evo sticker on it. That means that it has already been reported. You will also see any previously reported damage on the App. To report any damage:

      • Open the App and click on the damage report prompt
      • Select the type of damage and tap on the car image to show where the damage is located
      • Add any notes (optional) about the damage
      • Submit your report and start your trip

      No damage to report? Simply click on "No damage" in the prompt and start your trip.

    • If a Member causes any damage to the vehicle or is deemed liable for an accident they are involved in, they will be responsible for a deductible of up to $1000. If the Member Agreement is broken during the time the damage was caused, the deductible is not applicable and the full amount of the damage to the Evo will be the Member's responsibility and the user's Membership may also be terminated. Click here to read the Member Agreement.

      Additionally, if you leave an Evo unlocked under your account and anything happens to the vehicle during the trip under your account, even if you aren’t driving, you will be responsible for any damage. Ensure you turn off and lock the car before you leave for a stopover or successfully end your trip before leaving the car.

    • If your credit card company is willing to cover damage fees you will need to pay for the entire Evo deductible or the full cost of damages if the Member Agreement is breached and then have your credit card company reimburse you. We will assist in providing you the necessary documentation.

    • Evo is insured with full comprehensive and collision insurance, as well as Third Party Liability insurance.

    • No, there is no damage waiver available at this time.

    • If you are involved in an accident, one you’ve made sure that everyone is safe you must call us at 1-844-EVO-2EVO and speak with one of our team members. Ensure you’re ready with the following information about the other car involved: licence plate and vehicle description, drivers license and contact details, insurance policy number.

    • Once you have reported your accident to Evo as soon as possible after it has occurred, the Evo team will inspect the vehicle and create a claim if necessary. We will keep you updated during the process.

    • If there is a claim or damage caused to Evo, and you are deemed at fault for the accident, you will be responsible for paying the damage fee/deductible.

    • Any violations will lead to your Membership being terminated with or without notice, and responsibility for the full amount of fees associated with the violation if applicable.

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