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Frequently asked questions
Top Questions:
What is Evolve?
Brought to you by Evo Car Share, Evolve E-Bike Share is the next step in mobility for British Columbia, easily getting you from here to there with a lighter environmental footprint. Simply download the Evo App to find an Evolve E-Bike, ride for as long as you like, just return it to any Evolve parking zone around town.
Evolve E-Bike Share is also available for businesses. Interested in setting up a private fleet for your organization? Please contact us for details.
How do I sign up?
Simply download the Evo app and follow the instructions. You may also register at evo.ca/register. You will be prompted to enter your personal information, including a credit card. Yep, it’s as easy as that.
Where are Evolve E-Bikes available?
Evolve E-Bikes are available exclusively in Whistler for this summer until October 10, 2022.
I have an Evo membership; do I automatically have an Evolve membership too?
Yes! As long as you’re over 19 years old, you will be able to ride Evolve E-Bikes with your existing Membership and app.
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Registration
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Who can join?
Anyone over the age of 19 can join.
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Do I need a special license to ride an Evolve E-Bike?
Nope, you just need to be over 19 years old and have completed our registration process.
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How do I sign up?
Download the Evo App in the Apple app store or Google play.
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How it works
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What’s an e-bike?
E-Bikes are electric pedal assisted bikes that operate using a battery. You ride an Evolve like you would a pedal bike, with the benefit of an electric assist motor that provides power to your own pedaling (which makes getting up hills a breeze). But don’t worry, e-bikes do not propel on their own. Evolve also has a bell to communicate to other riders, automatic front and rear LED lights, and a front basket to hold up to 5kg of gear.
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How do I find an Evolve E-Bike?
Find an e-bike in the app or walk up to one on the street. If an e-bike isn’t showing up on your app, it may have a low battery and is unavailable, so you’ll need to find another e-bike. Evolves have a plate number on the frame which is also listed in the app.
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Can I reserve an e-bike?
Sorry, you can’t reserve Evolve.
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How do I start a ride?
Simply unlock an Evolve by locating the bike pins on the map. Follow the prompt to perform a pre-trip check and report any damage or issue before hitting the road. Adjust your seat height and put on your helmet and you're ready to roll.
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How do I take a stop during my ride?
You may take a stop during your ride anywhere simply by clicking “Pause” on the app to secure your e-bike. When you’re ready to hit the road again, select “Resume Trip” to unlock it.
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How do I end my ride?
Return your Evolve E-Bike to any Evolve parking zone in Whistler, engage the kickstand and place the helmet in the basket. Hit the "End Trip" button in app and you're done!
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How far can I go on a fully charged bike?
A fully charged battery will last for about 50km of ride time depending on conditions. Battery life can be viewed in the app so you can determine how much battery life you need based on your trip. Even if the battery dies, you will always be able to ride Evolve, it just won’t have that extra boost.
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How fast can an Evolve E-Bike go?
Evolve will help you get up to speeds of up to 25km/h. While you may be able to go faster when going downhill, you won’t get an extra boost over this speed.
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What if a battery runs out during a trip?
A fully charged battery will last for about 50km of ride time depending on conditions. Battery life can be viewed in the Evolve app so you can determine how much battery life you need based on your trip. Even if the battery dies, you will always be able to ride Evolve, it just won’t have that extra boost.
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Where can I take an Evolve E-Bike?
Ride an Evolve in designated bike lanes, paved biked trails, or on the street and return it to an approved spot in the Home Zone. Be aware that you must follow the rules of the road, walk Evolve on sidewalks and in no cycling zones and no off roading.
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Pricing
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How much does it cost?
Roll with Evolve E-Bikes at $0.35/min plus a $1 unlock fee.
Evolve E-Bikes are best used for short trips. A one-time $20/trip fee, required by Whistler Resort Municipality, is charged on trips over 59 mins. What’s cool is that 100% of this fee will be donated to charities supporting local initiatives. -
Why is there a $20 Whistler fee per trip?
This is a fee required by the Whistler Resort Municipality. What’s cool is that 100% of this fee will be donated to charities supporting local initiatives.
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Are there registration fees?
There are no registration fees for e-bikes. A $35 registration fee will be applied only if you are registering for Evo Car Share too.
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How do I pay?
All charges will be automatically applied to your credit card on file with us. After each ride, you’ll be able to click on “Billing” in the app menu and see each ride summary and charges within 5-10 minutes of your ride having properly ended.
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How do I update my Credit Card information?
Simply update your credit card in the Evo App. Look for the “Payment details” section under “My Account” and then enter your new info.
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What are the potential fines and fees if I lost or damaged the e-bike, or violated the Member Agreement?
All charges are detailed in the Rate Schedule.
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Parking
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Where can I end my ride?
End your ride at Evolve parking zones in Whistler only, including Whistler Olympic Plaza, Fitzsimmons Connector, Meadow Park Sports Centre and Rainbow Park.
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Can I end my ride in another location?
You can start and end your ride in any of the Evolve parking zone in Whistler only.
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Safety
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Do I need to wear a helmet when riding?
Yes, it’s the law. Shared helmets are provided for each Evolve E-Bike.
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Are helmets provided?
Yes, shared helmets are provided for each Evolve E-Bike.
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How will the helmets be sanitized and inspected?
Evolve’s fleet support team will be cleaning and inspecting helmets, e-bikes, and parking zones. You can also choose to use your own helmet if you prefer.
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How will e-bikes be flagged for maintenance/repair?
All Members will be prompted by the Evo App to do a pre-ride check before rolling and can report any damage or issue immediately. In addition to issues reported by Members, Evolve also performs regular tune ups to ensure safety.
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Can I drink & ride?
No, drinking and riding Evolve can be dangerous (and you might get a ticket from the police). Please e-bike responsibly.
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What do I do if I get in an accident?
Make sure you, and anyone else involved, are safe. Call 911 if there are any safety concerns or injuries. Contact our customer service team when it's safe to do so at 844.386.2386 to report the accident.
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What to do in case of flat tire?
All Evolve E-Bikes are equipped with “airless tires” made of solid rubber and won’t go flat.
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What to do in case of theft of the e-bike?
Please report any potential theft to our customer service team at 844.386.2386 right away.
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What to do in case of damage to the e-bike during the ride?
Please report any damage to the e-bike during your ride at 844.386.2386 right away.
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What insurance do I have as a rider?
Riders assume all risks relating to the use of the e-bikes and the Evolve E-Bike Share service and understand that riding an e-bike involves risk to them and others.
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Can I mount an Evolve E-Bike on a bike rack?
No, you cannot travel with the Evolve E-Bike on a bike rack as described in our Member Agreement.
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Terms and Conditions
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What are the terms and conditions?
The terms and conditions can be found here.
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