Frequently asked questions

Anyone over the age of 19 can join.

Nope, you just need to be over 19 years old and have completed our registration process.

Download the Evo App in the Apple app store or Google play.

E-Bikes are electric pedal assisted bikes that operate using a battery. You ride an Evolve like you would a pedal bike, with the benefit of an electric assist motor that provides power to your own pedaling (which makes getting up hills a breeze). But don’t worry, e-bikes do not propel on their own. Evolve also has a bell to communicate to other riders, automatic front and rear LED lights, and a front basket to hold up to 5kg of gear.

Find an e-bike in the app or walk up to one on the street. If an e-bike isn’t showing up on your app, it may have a low battery and is unavailable, so you’ll need to find another e-bike. Evolves have a plate number on the frame which is also listed in the app.

Sorry, you can’t reserve Evolve.

Simply unlock an Evolve by locating the bike pins on the map. Follow the prompt to perform a pre-trip check and report any damage or issue before hitting the road. Adjust your seat height and put on your helmet and you're ready to roll.

You may take a stop during your ride anywhere simply by clicking “Pause” on the app to secure your e-bike. When you’re ready to hit the road again, select “Resume Trip” to unlock it.

Return your Evolve E-Bike to any Evolve parking zone in Whistler, engage the kickstand and place the helmet in the basket. Hit the "End Trip" button in app and you're done!

A fully charged battery will last for about 50km of ride time depending on conditions. Battery life can be viewed in the app so you can determine how much battery life you need based on your trip. Even if the battery dies, you will always be able to ride Evolve, it just won’t have that extra boost.

Evolve will help you get up to speeds of up to 25km/h. While you may be able to go faster when going downhill, you won’t get an extra boost over this speed.

A fully charged battery will last for about 50km of ride time depending on conditions. Battery life can be viewed in the Evolve app so you can determine how much battery life you need based on your trip. Even if the battery dies, you will always be able to ride Evolve, it just won’t have that extra boost.

Ride an Evolve in designated bike lanes, paved biked trails, or on the street and return it to an approved spot in the Home Zone. Be aware that you must follow the rules of the road, walk Evolve on sidewalks and in no cycling zones and no off roading.

Roll with Evolve E-Bikes at $0.35/min plus a $1 unlock fee.
Evolve E-Bikes are best used for short trips. A one-time $20/trip fee, required by Whistler Resort Municipality, is charged on trips over 59 mins. What’s cool is that 100% of this fee will be donated to charities supporting local initiatives.

This is a fee required by the Whistler Resort Municipality. What’s cool is that 100% of this fee will be donated to charities supporting local initiatives.

There are no registration fees for e-bikes. A $35 registration fee will be applied only if you are registering for Evo Car Share too.

All charges will be automatically applied to your credit card on file with us. After each ride, you’ll be able to click on “Billing” in the app menu and see each ride summary and charges within 5-10 minutes of your ride having properly ended.

Simply update your credit card in the Evo App. Look for the “Payment details” section under “My Account” and then enter your new info.

All charges are detailed in the Rate Schedule.

End your ride at Evolve parking zones in Whistler only, including Whistler Olympic Plaza, Fitzsimmons Connector, Meadow Park Sports Centre and Rainbow Park.

You can start and end your ride in any of the Evolve parking zone in Whistler only.

Yes, it’s the law. Shared helmets are provided for each Evolve E-Bike.

Yes, shared helmets are provided for each Evolve E-Bike.

Evolve’s fleet support team will be cleaning and inspecting helmets, e-bikes, and parking zones. You can also choose to use your own helmet if you prefer.

All Members will be prompted by the Evo App to do a pre-ride check before rolling and can report any damage or issue immediately. In addition to issues reported by Members, Evolve also performs regular tune ups to ensure safety.

No, drinking and riding Evolve can be dangerous (and you might get a ticket from the police). Please e-bike responsibly.

Make sure you, and anyone else involved, are safe. Call 911 if there are any safety concerns or injuries. Contact our customer service team when it's safe to do so at 844.386.2386 to report the accident.

All Evolve E-Bikes are equipped with “airless tires” made of solid rubber and won’t go flat.

Please report any potential theft to our customer service team at 844.386.2386 right away.

Please report any damage to the e-bike during your ride at 844.386.2386 right away.

Riders assume all risks relating to the use of the e-bikes and the Evolve E-Bike Share service and understand that riding an e-bike involves risk to them and others.

No, you cannot travel with the Evolve E-Bike on a bike rack as described in our Member Agreement.

The terms and conditions can be found here.