Frequently asked questions

Download the Evo App from the Apple app store or Google play. Pro tip: Select e-bikes/e-scooters during sign-up if you don’t need car share—it’s faster and simpler.

Anyone over the age of 18 with a valid credit card and contact information can ride.

Nope, you just need to be over 18 years old and have completed our registration process and received approval.

Yes! As long as you’re 18 years or older, have a valid credit card and valid contact information, you can sign up to be an Evolve Member.

E-scooters are electric stand-up scooters that run on a battery. You control your speed with a throttle and cruise around with a smooth electric boost. Our Evolve E-Scooters come with turn signals for safer riding, big 12" wheels for extra stability, a bell to communicate with others, and automatic front and rear LED lights to help you stay visible.

E-bikes are electric pedal assisted bikes that operate using a battery. You ride an Evolve like you would a pedal bike, with the benefit of an electric assist motor that provides power to your own pedaling (making the steep hill a breeze!). But don’t worry, e-bikes don't propel on their own. Plus, each Evolve also has a bell to communicate to other road users, automatic front and rear LED lights, and a front basket to hold up to 5kg of gear.

Locate an Evolve device (e-bike or e-scooter) using the Evo App or by walking up to one at an Evolve Parking Zone. If a device isn’t appearing in your app, it may have a low battery and is unavailable. Each Evolve device has a plate number on its frame, which is also listed in the app to help you find and match it easily.

Yes! There is a 5-minute reservation window to give you time to unlock and inspect the device.

Unlock an e-bike by locating the bike pin on the map or scanning the QR code on the bike using the app. Before you ride, adjust your seat, put on a helmet, and get familiar with the brakes, bell, and safety tips. Once you're ready, just start pedalling — the electric assist will kick in and help you cruise!

Find an e-scooter by locating the scooter pin on the map or scanning the QR code on the scooter using the app. Before you ride, put on a helmet and get familiar with the brakes, bell, turn signals, and safety tips. To get going, place one foot on the platform, give a few kicks off the ground with your other foot while pressing the "GO" button — the motor will kick in and you're off!

If you need to make a stop and want to keep your Evolve device, select Stopover in the app. When ready to resume your trip, click Resume Trip to unlock it. Note that trip time continues to accumulate while in stopover mode. Keep in mind that your trip time keeps accumulating while you’re in stopover mode. Be sure to park responsibly and avoid obstructing pedestrians, cyclists, or other road users.

Park your Evolve device at any designated Evolve Parking Zone. If you're using an e-bike, engage the kickstand and place the helmet in the basket. For e-scooters, insert the helmet securely into the helmet lock. Once everything is in place, tap End Trip in the app to wrap up your ride!

Yellow zones, highlighted in the Evo App, indicate areas where your device's speed will automatically reduce to enhance safety. Red zones, also visible in the app, are strictly no-riding areas where devices cannot enter at all.

Evolve devices can reach speeds of up to 25km/hr. While you might exceed this when going downhill, the extra boost won’t go beyond this limit. You can check your speed at any time on the display screen of your e-bike or e-scooter.

A fully charged battery will last for about 50km of ride time, depending on conditions. You can check battery levels in the Evo App to plan your trip length. If the battery runs out, the device can still be ridden, but without motor assistance.

A fully charged battery will last for about 50km of ride time depending on conditions. Battery life can be viewed in the Evolve app so you can determine how much battery life you need based on your trip. Even if the battery dies, you will always be able to ride Evolve, it just won’t have that extra boost.

Ride your Evolve device in designated bike lanes, paved trails, or on streets. Return it to an approved spot within the Home Zone. Follow the rules of the road, walk your device on sidewalks, and avoid no-cycling zones or off-roading.

You pay only for the time you use. Our rates are by the minute or by the hour, and we always charge the rate that is cheapest for you. If you’re a frequent rider, you can purchase our monthly subscription plan, at just $9.99/month, you’ll be able to reduce the per-minute rate to $0.10/minute. There is also an unlock fee charged on each trip. For more details, take a look at our rate page.

For frequent riders, the monthly subscription provides discounted rates to encourage sustainable transportation. At only $9.99/month, you’ll enjoy a reduced per-minute rate of $0.10 (+$1.25 unlock fee). It’s the most affordable option if you take at least 2 trips per week.

*Once subscribed, you’ll be billed only $0.10/minute, even though your app may display the regular rate.

You can opt-out of your monthly subscription at any time. Simply click on “My account” in your Evo app menu, scroll to the “Subscription plans” section and click “Edit”. Hit “No Subscription” and save your selection.

To purchase a monthly subscription, click “My account” in your Evo app menu, scroll to the “Subscription plans” section and click “Edit”. Select the “Evolve Monthly Subscription Plan” option and save. You’re now all set and your credit card will be billed monthly automatically.

Evolve’s pricing helps to offer flexibility and affordability for shorter, one-way trips that are typically used by local residents and commuters. Our rates are $0.35 per minute or $12.99 per hour (+ $1.25 unlock fee), allowing you to use our devices for as little or as long as you need, without having to pay for a full day rental. If you need the bike for the entire day in Whistler, we recommend contacting a local bike rental shop for a more customized daily rental option.

The BCAA Member discount doesn’t apply to Evolve’s monthly subscription plans, but you can still receive a 10% discount on regular Evolve e-bike and e-scooter share rates, as well as Evo Car Share rates.

Through our Inclusive Mobility Program, we partner with non-profit organizations including Whistler Community Services Society, PearlSpace and Squamish Lil’wat Cultural Centre to provide discounted rates to eligible Members. For more details, please get in touch with our partner organizations.

All charges will be automatically applied to your credit card on file with us. After each ride, you’ll be able to click on “Billing” in the app menu and see each rides summary and charges within 5-10 minutes of ending your trip.

In the case of lost or damaged devices, or if a device is left outside a Parking Zone, service fees will apply. Check the Rate Schedule in our Member Agreement for full details.

We have many Evolve Parking Zones where you can park your Evolve and end your trip. For more info, check out our Evolve Parking page.

You can park anywhere during a stopover, as long as your Evolve device doesn’t impede pedestrians or vehicles. Follow applicable provincial laws or municipal by-laws.

Yes, it’s the law. Shared helmets are provided for each Evolve device to keep you safe and can be found in the e-bike basket or hooked to the e-scooter.

Yes, shared helmets are provided for each Evolve device to keep you safe.

No, Evolve E-Scooters are built for one rider only. Riding with a second person can throw off the balance and isn’t safe.

Our Evolve team members clean and inspect helmets, e-bikes, e-scooters, and Parking Zones regularly. You can also use your own helmet, if preferred.

No, drinking and riding Evolve can be dangerous for you and others. You may also face legal penalties.

Make sure you, and anyone else involved, are safe. Call 911 if there are any safety concerns or injuries. Contact our customer service team when it's safe to do so at 844.386.2386 to report the accident.

Report theft to our customer service team at 844.386.2386 as soon as possible.

If damage occurs during your ride, contact our customer service team immediately at 844.386.2386 for assistance.

Riders assume all risks related to the use of Evolve devices and services. Review the Member Agreement for full details.

No, you can't mount an Evolve device on a roof rack as described in our Member Agreement.

Anyone over the age of 18 with a valid credit card and contact information can ride.

The e-cargo bikes are intended to be used on the North Shore only.

Just click on the Evo Return tab on your Evo App home screen, and reserve an e-bike for up to 30 days in advance. Click here for more deets on how it works.

E-cargo bikes can be picked up and returned at City of North Vancouver Public Library, Lynn Valley Public Library, or The Lonsdale for residential tenants.

You can book from one hour to a maximum of one day (within the locations’ business hours). Check your Evo app to see all the available times.

It’s free! Thanks to the District of North Vancouver and other funders, you can hop on our e-cargo bikes at no cost.

The cargo space for both styles can hold up to 80 kg (176 lbs).

Both e-cargo bikes have a maximum speed of 25 km/h. 

Yes, all riders and passengers must wear a helmet – it's the law! Shared helmets can be found at each location.

Simply grab a fresh battery from the library before your trip starts, and follow the instructions on the user manual provided.

You can take a look at the Evolve Member Agreement to understand all of the conditions of being an Evolve Member and riding an e-bike/e-scooter.